Frequently Asked Questions
How much do you charge for having a carpet cleaned?
How long will my carpets take to dry?
How long will it take to clean my carpets?
Can you fix indentations from heavy furniture?
How often should a carpet be cleaned?
Can you remove tea, coffee, red wine etc...?
Q. How much do you charge for having a carpet cleaned?
A. A rough estimate for standard domestic properties may be given over the phone and a free fixed price quote is available before any work is carried out.
Q. How long will my carpets take to dry?
A. Most carpets are dry within 2 - 3 hours, some take longer dependant on the level of soilage, atmospheric conditions and the type of fibre. We can assist the drying process with the use of air movers.
A. We will move most furnishings such as tables, chairs, sofas to allow us to clean underneath. All we ask is that you move all small, breakable and valuable items that may be in the way during the cleaning process.
A. Shrinkage can be caused by overwetting the carpet. The machinery we use is truck-mounted and is 20 times more powerful than a portable machine this ensures no excess water remains in the carpet following the rinsing process. However there are particular carpets that are prone to shrinkage. We will highlight any potential problem at the time of survey and advise on measures for prevention.
Q. How long will it take to clean my carpets?
A. At the time of survey we will be able to give you the estimated timescale.
Q. Can you fix indentations from heavy furniture?
A. No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture and hand grooming with our equipment will help, but it will take time to release back to normal. Severe cases may be permanent.
Q. How often should a carpet be cleaned?
A. On average, a carpet should be cleaned at 6 monthly intervals. However the frequency of cleaning will vary depending upon the number of occupants in the household and level of usage.
Q. Can you remove tea, coffee, red wine etc...
A. We cannot make any guarantee on stain removals as some stains can be permanent. We have a higher success rate of removal if we attempt to remove spots before anyone else attacks the problem. Improper stain removal procedures can turn a spot into a permanent stain.
A. Yes we can take care of the odour.